nagad 9 — Terms and Conditions

These terms and conditions ("Terms") apply to the use of the nagad 9 platform ("Platform", "Site") and all services provided through it ("Services"). "User" or "Member" refers to any person who has registered on or is using this platform.

By creating an account on nagad 9 or using any part of the platform, the user is considered to have fully read, understood, and accepted these Terms. If you do not agree with these Terms, you are requested to refrain from using the platform.

These Terms are consistent with our other policies. All rules, notices, and guidelines on the platform are considered part of these Terms.

To create a valid account on nagad 9, the user must provide accurate and complete personal information. nagad 9 reserves the right to cancel any account registered with false or misleading information.

2.1 Single Account Policy

Each user may operate only one account. Opening multiple accounts under the same person, device, IP address, or household member is prohibited. Violating this rule may result in the permanent closure of all related accounts along with forfeiture of all funds and bonuses held in them.

2.2 Identity Verification

nagad 9 may at any time request a national ID card, passport, or other government-issued document to verify a user's identity. If the required documents are not submitted within the specified time, the account's activity may be temporarily suspended.

2.3 Password and Security

The user is fully responsible for maintaining the security of their account. Passwords should never be shared with third parties. If unauthorized access to the account is suspected, our support team must be notified immediately.

All casino and betting activities on nagad 9 are for persons aged 21 or above only. No person under this age may use this platform.

Providing false information about age at the time of registration is a serious violation. In such cases, the account will be closed immediately and all deposited funds will be forfeited. nagad 9 places responsible gaming as its highest priority and is committed to protecting minors.

• The user must be at least 21 years of age.
• The correct date of birth must be provided at the time of account registration.
• Any government-issued ID may be required for age verification.
• Parents and guardians should take care to prevent children from accessing this platform.

The accepted methods for deposits and withdrawals on nagad 9 are: bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major commercial banks).

4.1 Minimum Limits

• Minimum deposit: ৳100 (for all methods).
• Minimum withdrawal: ৳500.
• Withdrawals are generally processed within 5 to 30 minutes.

4.2 Source of Funds

The user must confirm that the funds they are depositing come from a legitimate source. Using funds from illegal sources is strictly prohibited, and nagad 9 reserves the right to notify the relevant authorities in such cases.

4.3 Withdrawal Verification

Identity verification must be completed before a withdrawal request is processed. Withdrawals must be made through the same method used for the deposit, unless nagad 9 instructs otherwise.

nagad 9 offers various types of bonuses and promotional offers. Each offer has its own terms, which the user must read carefully before accepting.

5.1 Welcome Bonus

A 150% bonus is available on the first deposit, up to a maximum of ৳20,000. The wagering requirement for this bonus is 20 times the bonus amount. For example: a ৳1,000 deposit earns a ৳1,500 bonus, giving a balance of ৳2,500, and to withdraw, ৳1,500 × 20 = ৳30,000 must be wagered.

5.2 Bonus Usage Terms

• Bonuses are credited to the bonus wallet; wagering must be completed before withdrawal.
• Winnings from bonus funds must meet the wagering requirement before they can be converted to real funds.
• Bonuses cannot be exchanged or transferred to third parties.
• Each promotion may be participated in only once.
• nagad 9 reserves the right to change or cancel any bonus offer at any time.

5.3 VIP Cashback

The nagad 9 VIP program has four tiers — Bronze, Silver, Gold, and Platinum. Cashback is given on weekly net losses: up to 0.3% for Bronze, 0.6% for Silver, 0.9% for Gold, and 1.2% for Platinum. Example: a Gold member with ৳20,000 in net losses in a week will receive ৳20,000 × 0.9% = ৳180 cashback.

All gaming activities on the nagad 9 platform should be conducted with honesty. Attempting to gain an unfair advantage by exploiting any technical error or inconsistency is not permitted.

Practising responsible gaming is the ethical duty of every member. You are requested to follow our Responsible Gaming Guidelines, which contain detailed information on deposit limits, session limits, and self-exclusion.

6.1 Game Results

All game results are determined through Random Number Generator (RNG) technology. nagad 9 does not influence game results and does not provide any special advantage to any particular member.

6.2 Disconnection

If an internet connection is lost during a game, nagad 9 will not be responsible for the outcome of that game. However, in such situations, the result will be determined from the last recorded state of the game.

The following activities are completely prohibited on the nagad 9 platform. Violating these prohibitions may result in permanent account closure as well as legal action.

• Creating multiple accounts or operating an account on behalf of another person.
• Abusing bonuses or attempting to exploit the bonus system.
• Conducting illegal money laundering or suspicious financial activities.
• Using hacking, scripts, or automated software to gain an unfair advantage.
• Using collusion or fraudulent tactics against other members.
• Deliberately exploiting technical errors on the platform.
• Threatening or harassing other users.
• Creating an account with false or misleading information.

nagad 9 treats the protection of users' personal data with the utmost importance. The methods of collecting, storing, and using data are described in detail in our Privacy Policy, which forms an inseparable part of these Terms.

Users' sensitive information is kept secure through SSL encryption and other security technologies. Personal data is not sold to third parties.

nagad 9 will not be liable for any loss caused by technical errors, server outages, or third parties. The platform provides its services on an "as is" basis.

nagad 9 bears no liability for financial losses arising from gaming. The user participates in gaming activities at their own decision and risk. For general questions, you are advised to visit our FAQ section.

• nagad 9 is not responsible if game results are affected by internet connectivity issues.
• The right to temporarily suspend services due to government directives or technical reasons is reserved.
• If a user's account credentials fall into another person's hands, the user bears that responsibility.

A user may request to close their account at any time. Any pending withdrawals at the time of closure will be processed first.

10.1 nagad 9's Rights

nagad 9 may temporarily or permanently close a user's account for any of the following reasons:

• Violation of any provision of these Terms.
• Fraudulent or suspicious activity.
• Failure to complete identity verification.
• Legal or regulatory requirements.
• Being identified as an underage user.

10.2 Self-Exclusion

As part of responsible gaming, a user may request to take a break from the platform for a specified period. Please contact our support team to learn more about this option.

If any dispute or complaint arises, you are requested to contact nagad 9's customer support team directly in the first instance. Support in Bengali is available 24 hours a day via live chat.

11.1 Complaints Procedure

When submitting a complaint, the date, time, account details, and specifics of the relevant game or transaction must be included. nagad 9 will endeavour to respond to complaints within a reasonable time.

11.2 Final Decision

In every dispute, the decision of nagad 9's management authority will be considered final. However, the user always retains the right to exercise their legal options.

nagad 9 reserves the right to change, amend, or update these Terms at any time. After any change, the new version will be published on this page and the "Last Updated" date will be revised.

If the user continues to use the platform after any changes, they will be considered to have accepted the new Terms. For significant changes, a notification may be sent to the user's registered email. We invite you to visit our About Us page to learn more about our company and services.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain fully effective. In matters of interpretation and application of these Terms, the Bengali version will be considered authoritative if an English version also exists.