nagad 9's Privacy Policy
Your personal information is very important to us. This policy explains in detail how nagad 9 collects your information, the purposes for which it is used, and how it is kept secure.
Introduction and Applicability
This Privacy Policy applies to all services, products, and websites of the nagad 9 platform. When you create an account on nagad 9, access the site, or use any service, you automatically come under the scope of this policy.
nagad 9 operates a trusted online gaming and betting platform for users in Bangladesh. We believe that maintaining complete transparency about user information is essential to earning user trust. This policy is the written form of that transparency.
Reading our Terms and Conditions together with this Privacy Policy will give you a full understanding of the legal framework governing your relationship with nagad 9. The two documents complement each other and apply together.
If you have any questions about anything described in this policy, you can contact our 24/7 support team directly via live chat or email.
What Information We Collect
nagad 9 collects only the information that is strictly necessary to provide platform services, verify user identity, and process transactions.
2.1 Information You Provide Directly
Information you provide during account registration and management:
- Full name (as per National ID card)
- Date of birth (for age verification)
- Valid email address
- Mobile number
- Password (stored in encrypted form)
- Banking and payment method details (bKash, Nagad, Rocket, Upay, bank account)
2.2 Automatically Collected Information
Technical information automatically collected during site use:
- IP address and location data (at country and region level only)
- Device type, operating system, and browser information
- Browsing patterns on the site and page visit information
- Login and logout times and session duration
- Transaction history (records of deposits and withdrawals)
- Game play history and betting information
2.3 Identity Verification Information
To ensure security and as part of the KYC (Know Your Customer) process, we may collect digital copies of the following documents:
- Copy of National ID card (NID) or passport
- Proof of address document (utility bill or bank statement)
- Proof of ownership of payment method
Purpose of Using Information
nagad 9 uses collected information only for the following purposes. No information is used for any purpose beyond these.
3.1 Account Management and Service Delivery
- Creating, verifying, and keeping accounts secure
- Processing deposit and withdrawal transactions
- Activating bonuses and promotions
- Managing the VIP program and providing cashback
- Resolving technical issues and providing customer support
3.2 Security and Fraud Prevention
- Protecting accounts and preventing unauthorized access
- Identifying and investigating suspicious transactions
- Anti-money laundering measures (AML)
- Detecting and preventing multiple accounts
3.3 Communication and Notification
- Sending transaction confirmation messages
- Important notifications related to your account
- Notifying you of policy changes
- Sending promotional messages with your permission
3.4 Service Improvement
- Analyzing user experience to improve the platform
- Identifying and fixing technical errors
- Planning new services and features
Information Storage and Security Measures
To ensure the security of your information, nagad 9 uses industry-standard technology and processes. Our servers and databases are under continuous monitoring.
4.1 Encryption and Data Protection
All information is transmitted using SSL (Secure Socket Layer) technology. Passwords and sensitive financial information are stored with strong encryption algorithms. Full payment card numbers are never stored on our servers under any circumstances.
4.2 Access Control
Access to your information is granted only to those staff members who need it to carry out their responsibilities. All staff are bound by confidentiality agreements and receive regular security training.
4.3 Data Retention Period
Information is retained for as long as the account is active and for as long as necessary to meet applicable legal obligations thereafter. Financial transaction records are retained for a minimum of five years. After an account is closed, personal information is securely deleted, except for what must be kept for legal reasons, which is retained for a specified period.
Sharing Information with Third Parties
nagad 9 never sells or exchanges your personal information to third parties. However, limited information may be shared in the specific circumstances below:
5.1 Service Provider Partners
For payment processing, necessary financial information is shared with approved payment gateways and banks such as bKash, Nagad, Rocket, and Upay. Strict agreements are in place with these partners requiring them to ensure the protection of that information.
5.2 Technology and Game Providers
For game operation, technical information (such as game results and betting data) may be shared with game studios including PG Soft, Pragmatic Play, Evolution, JILI, and Spribe. This information is never personally identifiable.
5.3 Legal Obligations
Information may need to be disclosed under a court order, a lawful request from a government authority, or as required by applicable law. In such cases, we have no alternative but to comply with the legal process.
5.4 Responsible Gaming Organizations
We are committed to responsible gaming. In serious situations, such as when a user is at risk of harming themselves or others, limited information may be shared with relevant support organizations.
Cookies and Tracking Technology
The nagad 9 website uses cookies and similar technologies to improve service quality and personalize the user experience.
6.1 Types of Cookies
- Essential Cookies: For maintaining login sessions and ensuring security. The site cannot function properly without these.
- Functional Cookies: For remembering your preferences (language, currency).
- Analytical Cookies: For understanding which parts of the site are used most.
- Marketing Cookies: For showing relevant advertisements, only with your permission.
6.2 Cookie Control
You can disable cookies at any time by changing your browser settings. However, disabling essential cookies may cause some site services to not function properly.
Your Rights
As a nagad 9 user, you have the following rights regarding your personal information:
7.1 Right to Access and Correct Information
You can log in to your account at any time to view and correct your information. For changes to important details such as name or date of birth, you will need to contact the support team and may be required to submit documents as proof.
7.2 Right to Delete Information
If you request account closure, we will arrange to delete all personal information beyond what is required by legal obligations. However, financial transaction records must be retained for a specified period for regulatory reasons.
7.3 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you can turn off that option from your account settings or by informing the support team. This will not affect important account-related notifications.
7.4 Data Portability
Upon request, we will provide a copy of your core account information in a standard digital format. This request must be made through the support team.
Protection of Minors
All services on nagad 9 are strictly for persons aged 21 and above. We do not collect information from minors or provide any service to them under any circumstances.
Age is verified at the time of account registration. If an account holder is found to be under 21 years of age, that account will be closed immediately and all collected information will be securely deleted.
If a parent or guardian believes their minor child has opened an account on nagad 9, please contact our support team immediately. We treat this matter with the highest priority.
Policy Changes and Updates
This Privacy Policy may change from time to time due to business changes, legal requirements, or technical developments. For any significant changes, nagad 9 will notify users in the following ways:
- A notification will be sent to the registered email address
- A notification will be shown upon logging in to the site
- The update date will be displayed at the top of this page
Continued use of the site after a change will be considered as consent to the new policy. If you do not agree with the changed policy, you have the right to request closure of your account.
To learn more about us and understand our values and commitments, read the About Us page.
Contact Information
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team is available seven days a week, 24 hours a day, in both Bengali and English.
For data protection requests, account deletion requests, or to exercise your rights, please contact us at the email below:
For general questions, our FAQ section has answers to many common queries that will help you find information quickly.
We take all matters related to data protection very seriously and try to respond as soon as possible.